Skyted Frequently Asked Questions

Welcome to the Skyted FAQ. Here you’ll find answers to the most common questions about our voice-absorbing headsets, pre-orders, shipping, technical features, and more. Whether you're a backer, a future customer, or just curious about how Skyted works, we've got you covered. If you can’t find what you’re looking for, feel free to contact us — we’re happy to help.

FAQs

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Will using the headset affect how I sound to colleagues or clients?

Skyted is designed for optimal voice clarity. Its voice‑absorbing design eliminates background noise and ensures your voice is heard clearly and naturally making calls more productive and professional.

Can I provide feedback or suggestions?

Yes, we'd love to hear from you! Your input helps us improve. Please share your thoughts or suggestions by emailing us at info@skyted.io.

Where can I find help or tutorials?

We're currently building a resource center with setup guides, usage tips, and video tutorials. In the meantime, you'll find helpful information right here in the FAQ, and we're always happy to assist directly via info@skyted.io.

How can I contact customer support?

You can reach our support team anytime at info@skyted.io. We aim to respond to all inquiries within 1–2 business days.

Who is behind the product?

Skyted was founded by Stéphane Hersen, former Airbus sales for Asia. The product was developed in collaboration with aerospace engineers and acoustics experts, and supported by institutions like Airbus Développement, the European Space Agency (ESA), Onera - the French Aerospace Lab and the French Tech network.

Where are you based?

Skyted is headquartered in Toulouse, France, at the heart of Europe's aerospace innovation hub.

Who covers the return shipping costs?

Return shipping costs are covered by the customer unless the product is defective or incorrect.

How can I initiate a return?

To initiate a return, contact our customer support team at Info@skyted.io with your order details. They will guide you through the process.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.

Can I exchange my Skyted product for a different unit?

Yes, exchanges are possible within the 30-day return window. Contact our [support team](https://skyted.io/contact-us/) for assistance.

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